Privacy Policy

The Classic Pet Concierge

Email: admin@classicpet.co.uk

We may collect the following information when you interact with our website or services:

• Name

• Email address

• Phone number

• Billing and delivery address (for orders)

• Account details if you create a customer login

• Information submitted through contact forms

• Order and purchase history

We do not store payment card details. Payments are processed securely by third-party payment providers used by Wix.

Your data is collected when you:

• Place an order through our website

• Create or use a customer account

• Contact us via our contact form, email, WhatsApp Business or other agreed communication channels

• Use the website, which may automatically collect limited technical data (such as IP address, browser type, and device information)

We collect and use your personal data to:

• Respond to enquiries

• Provide pet care services

• Process and fulfil product orders

• Manage customer accounts

• Comply with legal and accounting requirements

• Improve website functionality and security

• Communicate regarding bookings, invoices, service updates and client support

• Maintain client and pet records where necessary for service delivery

We only collect data that is necessary for these purposes.

Our website is hosted on Wix. Wix may automatically place essential and analytics cookies to ensure the site functions correctly and securely.

We do not personally run marketing analytics or email tracking. However, Wix may collect anonymised usage data as part of its standard platform services.

You can manage or withdraw cookie consent through your browser settings or the website’s cookie banner.

We only share personal data where necessary, including with:

• Wix (our website hosting platform)

• Payment providers and business service providers used to deliver services

• Delivery partners for product fulfilment

• WhatsApp Business (where used as a communication platform)

Your data is never sold or shared for marketing purposes.

Your information may be stored using a combination of website platforms, business communication platforms and internal record systems.

Where information is necessary to provide services safely and effectively, relevant details may be transferred from communication platforms into internal client records.

To support data minimisation, some communication platforms may use message expiry settings and chat backups may not be retained indefinitely.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, to provide services, or to meet legal obligations.

Under UK GDPR, you have the right to:

• Request access to personal data we hold about you

• Request correction of inaccurate information

• Request deletion of information where applicable

• Request restriction of processing in certain circumstances

• Object to certain processing activities

• Request transfer of your data where applicable

• Withdraw consent where processing relies on consent

• Raise a concern with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact admin@classicpet.co.uk

This Privacy Policy may be updated occasionally to reflect changes in law or how we operate. Any updates will be published on this page.