The Classic Pet Concierge Email: admin@classicpet.co.uk

We may collect the following information when you interact with our website or services: • Name • Email address • Phone number • Billing and delivery address (for orders) • Account details if you create a customer login • Information submitted through contact forms • Order and purchase history We do not store payment card details. Payments are processed securely by third-party payment providers used by Wix.

Your data is collected when you: • Place an order through our website • Create or use a customer account • Contact us via our contact form or email • Use the website, which may automatically collect limited technical data (such as IP address, browser type, and device information)

We collect and use your personal data to: • Respond to enquiries • Provide pet care services • Process and fulfil product orders • Manage customer accounts • Comply with legal and accounting requirements • Improve website functionality and security We only collect data that is necessary for these purposes.

Our website is hosted on Wix. Wix may automatically place essential and analytics cookies to ensure the site functions correctly and securely. We do not personally run marketing analytics or email tracking. However, Wix may collect anonymised usage data as part of its standard platform services. You can manage or withdraw cookie consent through your browser settings or the website’s cookie banner.

We only share personal data where necessary, including with: • Wix (our website hosting platform) • Payment providers used by Wix • Delivery partners for product fulfilment Your data is never sold or shared for marketing purposes.

Your information is stored securely using Wix’s systems and is protected by appropriate technical and organisational safeguards. We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal obligations.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Withdraw consent where applicable • Raise a concern with the Information Commissioner’s Office (ICO) To exercise any of these rights, please contact admin@classicpet.co.uk

This Privacy Policy may be updated occasionally to reflect changes in law or how we operate. Any updates will be published on this page.