Question 1

[1] Who we are

Accepted Answer

The Classic Pet Concierge
Email: admin@classicpet.co.uk

Question 2

[2] What personal data we collect

Accepted Answer

We may collect the following information when you interact with our website or services:
Name
Email address
Phone number
Billing and delivery address (for orders)
Account details if you create a customer login
Information submitted through contact forms
Order and purchase history

We do not store payment card details. Payments are processed securely by third-party payment providers used by Wix.

Question 3

[3] How we collect your data

Accepted Answer

Your data is collected when you:Place an order through our websiteCreate or use a customer accountContact us via our contact form, email, WhatsApp Business or other agreed communication channelsUse the website, which may automatically collect limited technical data (such as IP address, browser type, and device information)

Question 4

[4] Why we collect your data

Accepted Answer

We collect and use your personal data to:Respond to enquiriesProvide pet care servicesProcess and fulfil product ordersManage customer accountsComply with legal and accounting requirementsImprove website functionality and securityCommunicate regarding bookings, invoices, service updates and client supportMaintain client and pet records where necessary for service deliveryWe only collect data that is necessary for these purposes.

Question 5

[5] Cookies and Analytics

Accepted Answer

Our website is hosted on Wix. Wix may automatically place essential and analytics cookies to ensure the site functions correctly and securely.

We do not personally run marketing analytics or email tracking. However, Wix may collect anonymised usage data as part of its standard platform services.

You can manage or withdraw cookie consent through your browser settings or the website’s cookie banner.

Question 6

[6] Who we share data with

Accepted Answer

We only share personal data where necessary, including with:Wix (our website hosting platform)Payment providers and business service providers used to deliver servicesDelivery partners for product fulfilmentWhatsApp Business (where used as a communication platform)Your data is never sold or shared for marketing purposes.

Question 7

[7] How your data is stored

Accepted Answer

Your information may be stored using a combination of website platforms, business communication platforms and internal record systems.Where information is necessary to provide services safely and effectively, relevant details may be transferred from communication platforms into internal client records.To support data minimisation, some communication platforms may use message expiry settings and chat backups may not be retained indefinitely.We retain personal data only for as long as necessary to fulfil the purpose it was collected for, to provide services, or to meet legal obligations.

Question 8

[8] Your rights

Accepted Answer

Under UK GDPR, you have the right to:Request access to personal data we hold about youRequest correction of inaccurate informationRequest deletion of information where applicableRequest restriction of processing in certain circumstancesObject to certain processing activitiesRequest transfer of your data where applicableWithdraw consent where processing relies on consentRaise a concern with the Information Commissioner’s Office (ICO)To exercise any of these rights, please contact admin@classicpet.co.uk

Question 9

[9] Changes to this policy

Accepted Answer

This Privacy Policy may be updated occasionally to reflect changes in law or how we operate. Any updates will be published on this page.